You will receive a shipping confirmation email with a tracking number once your order leaves our distribution center.

For additional inquiries about your order status, please contact us at shop@stateofshirelle.com

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

For international orders, the total amount paid at checkout includes applicable customs duties and taxes for select countries. However, please note that international orders may be subject to sales tax, import duties, and customs charges determined by the receiving country. For further information, we recommend contacting your local customs office.

It depends on where you are and our availability. Delivery details will be provided in your confirmation email.

Once an order is placed, it cannot be cancelled or changed and shipping information can not be edited. Please ensure you confirm all details before finalizing your purchase.

If we need to cancel your order due to lack of product availability, we will notify you by email and will refund the amount charged as soon as practicable. Please note that it may take at least 10 business days to process the refund.

We accept all major credit cards (Visa, Mastercard, Amex, Discover), Paypal and Venmo. We also offer mobile payment options through Amazon Pay, Apple Pay and Google Pay.

For the security of our shoppers, our checkout process includes fraud protection measures. If you encounter an error message or any other issue that does not allow you to complete your purchase, please contact your bank to authorize the transaction or wait at least 24 hours before trying the purchase again. If issues still persist, feel free to reach out to us using our "Contact Us" page and we will attempt to assist you. Please understand some issues are out of our control and can not be solved by the State of Shirelle brand.

Once your order has been placed, your card will be charged according to the amount and currency of your order, including any applicable taxes and shipping fees. 

Processing and shipping times may increase during specific collection launches, holidays, and other peak seasons. You will receive an email that includes a tracking number where you can inquire regarding an estimated shipping date and delivery date.

Inform our customer support team at shop@stateofshirelle.com, providing details and photographic evidence. We will then work to facilitate a resolution. Please understand that you are not guaranteed a replacement order. Each claim will be handled on a case by case basis.

Please be advised that shipments to P.O. boxes and APO/FPO addresses are not supported.

If a package can't be delivered due to incorrect information, it will be returned, and reshipment fees will apply. 

For failed delivery attempts, the recipient is responsible for managing the delivery after the shipment has left our facility. 

Refused international deliveries will be returned at the customer's expense. Packages held at international customs for 30 days are considered abandoned and are not eligible for refunds or exchanges.

Customers are responsible for monitoring the delivery of your shipment after it leaves our warehouse. This includes tracking your package and making any necessary arrangements with the carrier.

Inform our customer support team at shop@stateofshirelle.com, providing your order number and photographic evidence. We will then work to facilitate a resolution. Please understand that you are not guaranteed a replacement order. Each claim will be handled on a case by case basis.

For inquiries regarding undelivered orders, please contact Client Services at shop@stateofshirelle.com and initiate a carrier claim.

Delivery discrepancies must be reported within 14 business days of scheduled delivery. Claims cannot be processed beyond this period.

Typically all State of Shirelle items are considered FINAL SALE. No returns are accepted on any final sale items, except where flaws in workmanship are found. If you receive a damaged item you have 24 hours hours from delivery date and time to inspect your order and contact our Claims team at shop@stateofshirelle.com.

Due to the fact that all SOS Figures are numbered and limited in regard to the quantity made, all SOS Figures are FINAL SALE, NO EXCEPTIONS!

However, we encourage all State of Shirelle customers to contact us using the "Contact Us" link to inquire about your specific situation. Please ensure that all details are correct prior to confirming your purchase to

You can send an email to shop@stateofshirelle.com or fill out the contact form on the "Contact Us" page.